From UCI Qualtrics support portal:

• Exporting Response Data
• Import & Export Surveys

For additional help retrieving your data, contact Qualtrics Support directly:

1. Login to https://uci.qualtrics.com and click on the question mark icon (?) in the top right
2. Select “Contact Support” (on the bottom)
   
3. Select your account to login on the Support Portal.
4. Select “Get Technical Support”
5. Select “Survey Platform” as the product and then choose your preferred contact option
6. Select Email (on the bottom)
7. Complete the Support Survey for Qualtrics assistance

Yes, Qualtrics projects can be moved to another license (for instance, if your program gets a separate license going forward or if you work with a colleague at another institute that has a license).

You can export an individual Qualtrics project and then upload that file to a different Qualtrics environment in order to move a survey project’s template and other contents (does not include results data); see: Importing & Exporting Surveys

Alternatively, you can request to have Qualtrics Support move projects (does include results data) on your behalf from UCI Qualtrics to a different Qualtrics license as follows:

Submit a request to transfer projects and/or other account content from UCI Qualtrics to another environment to Qualtrics support directly as follows:

1. 1. Login to https://uci.qualtrics.com and click on the question mark icon (?) in the top right
   2. Select “Contact Support” (on the bottom)
      
   3. Select your account to login on the Support Portal.
   4. Select “Survey Platform & XM Directory”
      
   5. You’ll be prompted to submit your question to an AI support assistant; whatever you submit here, the next step will be to answer “No” when asked if the AI assistant has answered your question, then select “Contact Support” and choose “Email”
      
   6. An email support form should open in a new window or tab; write out your account move request in that form, being sure to specify the brand to which you want to move your project(s) or entire account and add questionpro@uci.edu to the CC line (this will reach the campus brand admins so we’ll know about your request and be prepared to provide approval to Qualtrics when we’re asked), then submit the ticket to Qualtrics Support
   7. Qualtrics support will contact us to confirm approval to move that content and we will either provide that approval immediately or follow up if we have questions that need to be addressed first

See also from Qualtrics support: User Moves

The current campus license includes a Business Associates Agreement signed with Qualtrics that covers HIPAA protected data.

There is no one-size-fits all guide to survey settings with HIPAA in mind and survey owners are responsible for ensuring that their settings are appropriate.

For more details about Qualtrics’ data protection and related topics, see:

• • https://www.qualtrics.com/security-statement/
  • https://www.qualtrics.com/support/survey-platform/sp-administration/brand-customization-services/data-isolation/
  • https://www.qualtrics.com/support/survey-platform/getting-started/data-protection-privacy/

No, new accounts are no longer offered for UCI Qualtrics.

There are several other tools/services that may be good options to replace Qualtrics depending on the context. Otherwise, talk to your program, department, or school IT to determine what other solutions may be possible (for instance, if a particular program may elect to fund a separate Qualtrics license in the future).

This is by no means a comprehensive list of survey options, but a selection of those that are known to be in use by one or more campus units.

Google Forms

• Part of Google Workspace and best for simple surveys
• Overview of Google Workspace

Microsoft Forms

• Part of Microsoft 365
• Can be used for P3/4 data provided that collaboration link is protected and only shared with specific people within the organization who need access
• Overview of Microsoft 365

YuJa Polls and Quizzes

• Embed polls and quizzes within recordings and assign to students through Canvas
• Overview of YuJa quizzes
• Getting started with YuJa quizzes

UCI Canvas Quizzes & Surveys

• Part of the UCI Canvas learning management system and can be used for graded or ungraded activities
• Overview of Canvas surveys
• Getting started with Canvas surveys

EEE+ Evaluations (for instructor/TA evaluations only)

• Secure & confidential instructor & TA evaluation tool
• Learn more about EEE+ Evaluations

Note: OIT strongly recommends against using any general purpose survey tool to conduct confidential teaching and other evaluations. Please consider using EEE+ Evaluations for any instructor and/or course evaluations in order to protect students’ anonymity and the confidentiality of results.

Most support questions should be directed to Qualtrics through the support portal if an asnwer is not available within the support portal’s documentation to being with:

1. Login to https://uci.qualtrics.com and click on the question mark icon (?) in the top right
2. Select “Contact Support” (on the bottom)
   
3. Select your account to login on the Support Portal.
4. Select “Survey Platform & XM Directory”
   
5. You’ll be prompted to submit your question to an AI support assistant; if the AI assistance does not successfuly answer your question, select “No” when asked if the AI assistant has answered your question, then select “Contact Support” and choose your preferred contact method (chat, phone, or email)
   

If you or your department/school/program are interested in purchasing a Qualtrics license directly, check with your IT staff for assistance with the process. If you’re not sure who to contact, email questionpro@uci.edu and we will help identify the IT support staff in your area.